Member Frequently Asked Questions

Gymnasiums, fitness centres, studios & court spaces: T-shirts, shorts or workout pants and closed-toe athletic shoes are required.

In addition, you may want to bring a water bottle and a towel to wipe down equipment after use. Equipment sanitary wipes are also provided.

Aquatic areas: Swimwear may be made of different types of fabrics and styles as long as it does not interfere with safety or water quality.  All swimwear must be clean and brought to the facility for the purpose of swimming. A modified version of traditional swimwear is permitted as an alternative (footless tights, tight-fitting shirts, burkinis, rash guards, etc.)

A YMCA membership card or a personal lock can be used in our locker system to lock belongings.

We strongly recommend that valuables are left at home. YMCA of Northern Alberta is not responsible for replacing lost or stolen items.

Day lockers will be emptied at the end of each day.

Universal change rooms are accessible to people with reduced mobility, people of all gender, as well as parents and caregivers. Members and guests are required to remain clothed unless in a private change cubicle or bathroom stall.

Children 6 years and older must use the identified gender change room designated for their gender or use the universal change room accompanied by an adult.

A YMCA membership identification card is required to access the Y. If you forget your card, we will accept a piece of government-issued photo identification.

If you're new to the Y, please bring a piece of government-issued photo identification with you.

The YMCA is committed to providing a safe and secure environment for our younger members, participants and guests. Please note:

• 7 years of age and under must be within direct supervision of someone 14 years or older on the track, stretching area, gymnasium, family zone and toddler zone.
• Children 8 years and younger must be signed in by their parent/guardian or authorized adult.
• Valid photo ID must be presented when picking up and signing a child out of a program. Children aged 9 to 12 years can sign themselves in and out of programs.

While using YMCA Aquatics facilities children under the age of 8 must be directly supervised by a responsible person (14+ years of age) and be within arm’s reach while in water at all times.

A caregiver is responsible for and must remain within arm’s reach of a maximum of 3 children under the age of 8 years at any time. Those wishing to enter deep water (deep water is chest deep on the individual) will be asked by the lifeguard to complete a swim test.

Children 8+ years can access the pool area without a caregiver, provided they are able to complete a swim test.

A swim test is comprised of a full length of the pool (25 meters), front crawl/front swim/freestyle, with their face in the water and without pause.
If unable to complete a swim test, a caregiver (14+ years of age) must be within arm's reach in the water alongside the swimmer at all times. A caregiver can accompany a maximum of 3 children at any time.

Guest Wi-Fi is available in YMCA Health and Wellness Centre lobbies and fitness centres. Select "YMCA-Guest" on your next visit.

Equipment such as basketballs, volleyballs, badminton racquets, pickleball racquets and more can be borrowed from the Membership Desk for use while at the YMCA.

YMCA Members can reserve court times starting Friday 07:00 a.m. for the week ahead by visiting ymcanab.ca/register, by calling a Y or when at a Y.

For your health and safety, protective eyewear is highly recommended on courts, and appropriate closed-toe athletic footwear is required.

All YMCA locations have a lost and found. Please speak to a team member at the Membership Desk for information on lost and found items. While the YMCA strives to provide a safe and secure environment, we do not accept responsibility for lost or stolen items.

YMCA of Northern Alberta believes in providing a shared experience for everyone to enjoy. The YMCA does not tolerate abusive or threatening language or behaviour in our centres. We reserve the right to suspend members or program participants for inappropriate language or behaviour.

For the safety and security of everyone at the YMCA, the use of cameras or video recorders at the Y is prohibited. We know memories are made at the Y, especially for children, so if you wish to take a photo or video please contact a YMCA staff member.

YMCA Members are asked to limit cell phone calls and respect shared spaces when in locker rooms.

YMCA members are encouraged to bring guests to experience the YMCA! Each member can introduce as many first-time guests as they wish. Day passes are also available for purchase.

All members 13+ years are eligible to receive one 10-visit guest pass every 12 months. Guest passes are issued to the member’s account upon request. Guest passes can be used to bring up to 10 guests for free.

All individuals 18+ accessing the YMCA must present government-issued photo identification. Proof of age may be required for those under the age of 18 in order to access some areas of the facility.

All Guests must be registered at the service desk before entry is granted.

Guests must be accompanied by a YMCA member during their visit.

Guest access will be the same as the Member’s membership type and category (ie: Essential/Enhanced, General/Plus).

Our financial assistance program serves individuals and families who have the greatest need in our community. Individuals and families unable to pay the full fee for a YMCA Membership are able to apply for financial assistance by completing a financial assistance application online or by visiting a YMCA Health and Wellness Centre.

If applying online, you will be taken through our online application process. You will complete the YMCA Financial Assistance forms and upload the supporting documents required for proof of income, which will then be reviewed by a YMCA staff member, and financial assistance will be determined.

Apply Online

If applying at a YMCA Health and Wellness Centre, please remember to bring your supporting documents with proof of income.

Find a YMCA

To create a new online account, visit ymcanab.ca/signup and follow the on-screen prompts.

Create An Account

If you need assistance, please call a YMCA Health and Wellness Centre, or email our team at contactcentre@ymcanab.ca today.

Each family may only create one account with one email address.

All members living in the same household must be listed on the same account. To activate your account, go to ymcanab.ca/online, create an account in the name of your primary household contact, and then click Add Additional to add family member names under the primary contact profile.

Login to your account and click on the arrow beside your name on the red menu bar (on smaller screens, click on the red menu at the top of the page). Next, click on My Profile, then Clients, followed by Add Additional.

Login to your account

Visit ymcanab.ca/login and click Reset Password found under the large "Login" button. Then, follow the instructions to reset your password.

Reset my password

If you do not receive an email to reset your password, please email contactcentre@ymcanab.ca and confirm your account details.

Outstanding balances can be paid at any time by signing into your account and clicking Pay Balance. Outstanding balances must be paid in full upon checkout when registering for a new Activity or Membership.

If you have a credit on your account, you may choose to apply that credit to your current transaction. If the credit on your account is large enough to cover your current transactions, you won't need to make a payment during checkout.

Login to your account by visiting ymcanab.ca/login and click on the arrow beside your name on the red menu bar. For smaller screens, click on the red menu at the top of the page. Next, click on My Profile.

• To view your order history, click Order History. This will show you orders that have already been processed and invoices generated for membership payments. When you're ready to print a receipt, click on the icon under the "Details" column and a receipt will open in a new window.
• To view transaction history, click on Transaction History to see a list of transactions that have been processed.
• To view account statements, click on Account Statement to see a customizable record of all payments made to the YMCA.
• To view outstanding or future scheduled/due payments, click on the arrow beside your name on the red menu. Select My Payments. If you wish to make any payments in advance of the due date, click on the Pay Now button.

Yes, your information is encrypted using Secure Socket Layer (SSL) encryption technology, the highest form of encryption available to the public.

If a website is secure, the web address will begin with https. This is the same type of security that most major online e-commerce websites use.

All credit card transactions we process are tokenized, which is the process of de-identifying sensitive cardholder data by converting it into a string of randomly generated numbers (the token). With tokenization, card details are not shared with the YMCA or stored by the YMCA during transaction processing, but rather by the card network. As a result, credit card information is unreadable in the event of a data breach or other exposure.

Login to your account by visiting ymcanab.ca/login and click on the arrow beside your name on the red menu bar. For smaller screens, click on the red menu at the top of the page.

Next, click on My Profile. Select Payment Method, and Add Credit Card or Add Bank Account (EFT). Complete the information required and click Save.

You can deactivate any method of payment that you no longer want to be used on this same screen.

Once completed, navigate back to your name on the red menu bar, and select My Memberships and Services, find the membership and select the new payment method from the drop-down.

Members can place a membership on hold for 2 weeks–6 months. This can be done in person at a YMCA Health and Wellness Centre, by emailing contactcentre@ymcanab.ca or online through the Member portal. Members must select a hold start date and an end date at which time the membership will automatically be reactivated and the account will be billed.

Placing a membership on hold suspends all member privileges, including advanced registration.

You can cancel your membership in person at any YMCA Health and Wellness Centre by completing a cancellation form, or, by sending a request via email to contactcentre@ymcanab.ca.

Requests must be made 7 days prior to your next scheduled payment date or that payment will be forfeited. Cancellations cannot be processed through your online Member portal.

To register for a drop-in class, visit ymcanab.ca/schedules to see classes up to three days in advance.

To register for a sessional program or courses, please see the chart below.

You can view programs without registering! Just visit ymcanab.ca/register to view our current registered programs and ymcanab.ca/schedules to view drop-in classes.

To register for a YMCA program, visit ymcanab.ca/register and select the program you're looking for.

Register now

Once you've found the program you'd like to register for, and selected it, click on the large register button to begin the registration process.

If waitlisted for a program, members will be contacted via email when a space becomes available. If registration is not completed within 24 hours, you will be removed from the waitlist and the spot will be made available to the next person on the waitlist.

Volunteers are an essential part of the YMCA. Giving the gift of time allows the YMCA to offer a wide range of programs, services and benefits to the community. All volunteers are provided training.

Please speak to one of our staff today about joining the Y family of volunteers.